1. General Information

1.1 Company Information: Desi Bag is a grocery delivery service catering to the South Asian community in Ellicott City, Catonsville, Woodlawn, and Baltimore areas of Maryland.
1.2 Eligibility: You must be at least 18 years old to use our Site or Service.

2. User Account

2.1 Account Creation: To use certain features of the Site, you may need to create an account. You are responsible for maintaining the confidentiality of your account information.
2.2 Account Information: You agree to provide accurate and complete information when creating an account and to update this information as necessary.

3. Ordering and Payment

3.1 Placing Orders: All orders placed on Desi Bag are subject to acceptance and availability. We reserve the right to cancel or modify orders at any time.
3.2 Pricing: Prices listed on the Site are in U.S. dollars and are subject to change without notice.
3.3 Payment Methods: We accept various payment methods as listed on the Site. Payment must be completed before the delivery of groceries.
3.4 Order Confirmation: Once you place an order, you will receive a confirmation via email or text message. Please check the order details carefully.

4. Delivery Policy

4.1 Delivery Area: We currently deliver within a 10-mile radius of Ellicott City, Maryland, including Catonsville, Woodlawn, and Baltimore areas.
4.2 Delivery Time: Delivery times are estimated and subject to change due to traffic, weather, and other factors.
4.3 Delivery Fees: Delivery fees may apply and will be displayed at the time of checkout.
4.4 Delivery Instructions: You are responsible for providing clear and accurate delivery instructions. If we are unable to deliver your order due to incorrect details, a re-delivery fee may apply.

5. Refunds and Cancellations

5.1 Order Cancellation: You may cancel your order within a specified period, as stated on the Site. Orders that have already been processed cannot be canceled.
5.2 Refund Policy: If you receive incorrect or damaged items, please contact our customer service team within 24 hours for assistance. Refunds or replacements will be issued at our discretion.
5.3 Non-Refundable Items: Perishable items cannot be refunded unless they are spoiled or damaged upon arrival.

6. User Conduct

6.1 Prohibited Activities: You agree not to misuse our Site or Service by engaging in illegal or unauthorized activities. This includes but is not limited to fraud, harassment, and distributing harmful content.
6.2 Termination: We reserve the right to terminate your access to the Site or Service if you violate these Terms.

7. Intellectual Property

7.1 Ownership: All content on the Site, including logos, images, text, and graphics, is the property of Desi Bag and is protected by copyright and trademark laws.
7.2 Usage: You may not use, copy, modify, or distribute our content without prior written consent.

8. Limitation of Liability

8.1 Disclaimer: Desi Bag makes no warranties or representations about the accuracy or completeness of the Site’s content or the reliability of our Service.
8.2 Liability: We shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site or Service.

9. Privacy Policy

9.1 Data Collection: We collect personal information for order processing and customer service purposes. Please refer to our Privacy Policy for detailed information on data usage and protection.

10. Changes to Terms

10.1 Updates: Desi Bag reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Site.
10.2 Notification: We will notify users of significant changes through email or a notice on our Site.

11. Governing Law

11.1 Jurisdiction: These Terms are governed by and construed in accordance with the laws of the state of Maryland, USA.
11.2 Dispute Resolution: Any disputes arising from these Terms or the use of our Service will be resolved through negotiation or in the courts of Maryland.

12. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

• Email: support@desibag.com
• Phone: [+1 443-416-5784]
• Address: [www.desibag.com]